Recap: Chatbot named TOMI over Facebook Messenger. New app TM Wave.
- Chatbot is meant to provide instant answers to operational enquiries and would enable frontline staff to focus on dealing with more complex queries
- Actively engage advisers by sending push notifications of relevant industry articles
- Focus on enhancing internal efficiency and adviser engagement, plans are underway to expand its functions to allow for customer-facing interaction
- Co-created with homegrown startup Pand.ai, an incubatee at SGInnovate
- TM Wave, an in-house initiative that streamlines administrative processes for advisers. The app allows outstanding documents to be submitted as a photo via smart phones, minimising turnaround time.