Insurer Tokio Marine Life rolls out chatbot and app for advisers

Insurer Tokio Marine Life rolls out chatbot and app for advisers

Recap: Chatbot named TOMI over Facebook Messenger. New app TM Wave.

  • Chatbot is meant to provide instant answers to operational enquiries and would enable frontline staff to focus on dealing with more complex queries
  • Actively engage advisers by sending push notifications of relevant industry articles
  • Focus on enhancing internal efficiency and adviser engagement, plans are underway to expand its functions to allow for customer-facing interaction
  • Co-created with homegrown startup Pand.ai, an incubatee at SGInnovate

 

  • TM Wave, an in-house initiative that streamlines administrative processes for advisers. The app allows outstanding documents to be submitted as a photo via smart phones, minimising turnaround time.

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